Jakob Schindler

Jakob Schindler is a seasoned professional with extensive experience in product management and customer support, currently serving as Senior Release & Enablement Manager and Senior Product Expert at Personio since October 2018. Notable achievements include leading a company-wide bug review process that significantly reduced engineering workload and enhancing collaboration between product and customer-facing teams through a collaborative playbook. Previously, Jakob excelled as a Product Expert, managing strategic release communications and executing product adoption campaigns, and as a Customer Support Manager, resolving over 3500 support requests with high customer satisfaction ratings. Earlier experience includes an Event Manager role at EF Education First, where coordination of an international language immersion program was successfully executed, and a Trainee position at International House Mexico, focusing on customer service efficiency and online marketing. Jakob holds a Master's in International Business and Management, an exchange semester in International Business Administration, and a Bachelor's in Tourism Management.