Pessoalize
Joseph Lee Kulmann is an experienced professional in the field of customer relationship management and digital service operations. As CEO of Pessoalize since June 2018, Joseph leads a BPO that specializes in various digital communication platforms including chat, email, and WhatsApp. In addition, Joseph serves as a partner at Liquid Tecnologia, contributing to the development of five distinct startups. Previous roles include consulting for Espaçolaser, where Joseph focused on enhancing customer journey management, and co-founding Huggy, significantly increasing annual recurring revenue during tenure. Joseph's extensive experience also encompasses leadership positions at Flex Contact Center, Atendebem Soluções Ltda, and TIVIT, covering innovative project management, operations oversight, and strategic planning in customer service. Education was completed at IFSC - Instituto Federal de Santa Catarina.
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Pessoalize
A Pessoalize nasceu para dar protagonismo para os canais digitais de Chat, WhatsApp, passando por vídeo atendimento, até canais de conciliação como Consumidor.gov e RA, entendendo o telefone como mais um canal. Juntamos a experiência de grandes empresas, uma cultura forte, com a agilidade de uma startup para atrair marcas como Magalu, Nubank, Agibank, Itaú, GetNinjas, Espaçolaser, que são atendidas em nossas unidades em Floripa, São Paulo e Taquari (RS). Pessoalize. Você é único, a gente também.