Alcides Segovia

Alcides Segovia is an experienced professional with a diverse background in customer experience, training, and sales management. Currently serving as DTL at Pet Supplies Plus and a Board Member at Pilot Network LLC, Alcides previously excelled as Director of Customer Experience & Training at Factory Mattress, where a revolutionary CX process was developed. Prior roles include Regional Sales Director at Mattress Warehouse, where immediate sales growth was achieved through data-driven strategies, and a leadership position at RadioShack, overseeing 120+ team members across multiple states. Alcides holds a Bachelor's degree in Computer Science from Instituto Tecnológico de Santo Domingo, along with aviation-related qualifications from Aero-Tech Services Inc.