Yaël Ricquebourg

Yaël Ricquebourg has a diverse work experience spanning multiple industries and roles. Currently, they hold the position of VP Customer Experience at Petal, starting in January 2022. Prior to this, they worked as a Customer Success Account Director at Petal from May 2021 to January 2022.

Yaël also served as the Executive Director at Fondation PalliAmi, a foundation dedicated to providing care and support to individuals at the end of their lives, and their loved ones, from April 2017 to May 2021. In this role, they focused on addressing the physical, psychological, social, and spiritual needs of these individuals.

Before Fondation PalliAmi, Yaël was the Head of Financial Resources Development at Yaldei Developmental Center, a private early intervention center for children with developmental challenges. They held this position from January 2016 to April 2017.

Earlier in their career, Yaël served as the Executive Director at Jewish Rehabilitation Hospital Foundation from June 2013 to December 2015. They were responsible for overseeing the foundation's operations and initiatives.

Prior to that, Yaël worked at Federation CJA, where they held the position of Director Jewish Chamber of Commerce / YAD Montreal Campaign Associate from July 2010 to May 2013. In this role, they managed networking and business programs, cultivated relationships with chamber members, and handled marketing and communication strategies.

Yaël also has experience in international business development. They worked as an International Business Development Director at DORCEL from December 2007 to March 2010, where they focused on expansion strategies, account management, and new territory development. Before that, they held the role of International Account Manager at the same company, focusing on customer service improvement and portfolio management in specific regions.

Earlier in their career, Yaël worked as a Development Officer at Puzzle Production from December 2005 to December 2007. In this role, they collaborated with major industry stakeholders, managed licensing and catalog development, and contributed to album and compilation launches.

Overall, Yaël Ricquebourg has a strong background in customer experience, executive leadership, fundraising, business development, and project management.

Yaël Ricquebourg's education history includes a variety of qualifications in the field of business and management. In 2005, they completed a Bachelor's Degree in Business Communication and Human Resources Management from Rennes School of Business. Prior to that, they obtained a BTech in International Trade from Lycee Saint Louis. Moving forward, they pursued a Master's Degree in Business Administration and Management from Rennes School of Business, which they completed in 2008. Most recently, in 2018, Yaël obtained a Six Sigma Green Belt certification in Healthcare from McGill University's Desautels Faculty of Management.