Petcover
Mark Purcell is an experienced Contact Centre Manager with a strong background in sales and retention, currently leading the Sales/Retention Department at Petcover since June 2020. Responsibilities include overseeing operations, implementing process improvements, coaching staff, and managing escalated queries. Prior experience includes serving as the Domestic Travel Team Leader at Jetpets Animal Transport and over 15 years at IAG in various roles, including Claims Team Manager, where Mark successfully managed a large team, improved customer retention, and drove operational support initiatives. Mark holds a Bachelor's Degree in Business, Management, and Marketing from the University of Ballarat.
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Petcover
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Petcover specialises in offering quality, straightforward pet insurance with a range of policy options that suit your needs. Whether your pet is big or small, furry or scaly our range of cover options are packed with added benefits. Accidents can happen at anytime and the reality of veterinary costs can come as quite a shock. That is why we are here to help cover the costs of those unexpected veterinary bills. You can also speak to our expert brokers for a tailored insurance solution for businesses and all other insurance requirements. At Petcover Professional, our brokers work with multiple insurers to find the best policies and premiums for our clients. We take the time to understand your unique needs and provide personalized guidance to help you make informed decisions about your coverage.