Rafael Santiago González Jahn

Rafael Santiago González Jahn has a diverse work experience. In 2020, they founded Pets Table, where they created the foundations to start the business, worked on building the customer service and sales department, advised on developing a new website to improve customer and user experience, and made improvements on production to be more efficient and reduce operation costs. From 2014 to 2020, they were the Sales Manager of Gentoflex C.A., where they led a team of 19 salesmen, exceeded sales quota every year, created a new line of business from scratch which generated over $100K in the first year, and created a new method for selling a product that had low margins, increasing those margins by 45%. From 2011 to 2014, they were the Coordinator of External Communications at Bancaribe, where they wrote press releases of the institution for the press and internet, was responsible for interdepartmental communications campaigns, and resolved communication conflicts of a corporate nature. In 2008, they worked as a Camping guide and promotional video maker at Organización La llanada.

Rafael Santiago González Jahn's education history includes a Licenciado en Publicidad y Relaciones Públicas from Universidad de Navarra, which they obtained between 2009 and 2013. In 2010, they also took a course in Cuisine at the Instituto Culinario de Caracas. Additionally, they have obtained several certifications, including a Curso: Atención al Cliente, cómo crear una cultura de servicios from IESA in 2017, Herramientas y Metodología de mejora DMAIC from Wise Man Mentoring AB in 2014, Sabatino de Cocina from Instituto Culinario de Caracas in 2009, Tertulias from UNESCO in 2008, Foro de comunicación gastronómica from Universidad Monteávila in 2008, ASOVENCAMP: XVII Taller Nacional de Campamentos from ASOVENCAMP in 2008, and Alliance Francaise: Cours de Français langue etrangere from Alliance Française Mpls/St Paul.