Monica Santos

Monica Santos is an experienced professional in quality management, training, and strategic customer service. Currently serving as Coordenador de atendimento estratégico, capacitação e qualidade at Petz since January 2023, Monica has previously held roles such as Coordenador de Qualidade e Treinamento at Winover Contact Center and Coordenador de Inteligencia de Negócio at Neobpo. Earlier career positions included Supervisor de operações at TSA Gestão de Qualidade, overseeing quality management for Citibank, and Supervisor de Treinamento e Qualidade at TIVIT, where responsibilities included identifying opportunities and managing training programs. Monica holds a degree in Gestão em Recursos Humanos from Centro Universitário Braz Cubas and is pursuing an Executive MBA in Administração e Negócios at Estácio, alongside studies at EBAC.