Lidia Kujel

Lidia Kujel has extensive experience in customer service and operations management, currently serving as the Lead Trainer of the Customer Care Center at PF Concept since January 2013. In this role, Lidia coordinates the workflow of the Order Management Department, supervises a team of specialists, and develops training programs while ensuring effective communication and achieving performance goals through KPI analysis. Prior to this, Lidia worked at Arvato Services for United Airlines, where responsibilities included real-time operations management, call center analysis, and overseeing up to 30 agents. Lidia began their career as a Junior Customer Service Agent specializing in French. Lidia holds a Master's degree in French Language and Literature from Uniwersytet im. Adama Mickiewicza w Poznaniu, earned between 2003 and 2008.