Mathieu Chagneau

Mathieu Chagneau is an experienced professional specializing in customer experience and market strategy with a significant background in leading international teams within large organizations. Currently serving as the Busch Group Head of Customer Experience at Pfeiffer Vacuum+Fab Solutions, Mathieu has implemented a group-wide omnichannel customer experience strategy and has a proven track record in driving company transformation across various roles, including positions focused on market management and CRM. Previous experience at Parker Hannifin involved optimizing customer engagement and technical support processes, while early career roles at Alcatel Vacuum Technology and Sensorex focused on technical and production knowledge development. Mathieu Chagneau holds degrees in Vacuum and Vacuum Technologies and in Physics, complemented by training in team management.