Viola Wontor

Viola Wontor is a seasoned professional with extensive experience in digital innovation and design, currently serving as Director, R&D Lead and Director, Customer Experience Design at Pfizer since April 2018. In these roles, Viola leads transformational digital programs, employs Design Thinking methodologies, and drives strategic recommendations to enhance customer outcomes. Previous positions include User Experience Lead at Wolters Kluwer, where Viola established experience design practices, and Experience Design Lead at Pearson, where the focus was on the design of digital learning environments. As a freelance Director of Digital Innovation and Design, Viola championed multiple projects to accelerate business results. Viola's foundational experience includes managing a high volume of diverse projects as a Senior Designer at the University of East London. Educational qualifications include a degree in Modern Languages and Linguistics from the University of Oxford and ongoing studies at The Johns Hopkins University.