Kristin Punter

Kristin Punter is a seasoned professional with extensive experience in customer service and workforce management, currently serving as Sr. Director of Customer Service Outreach and Strategic Workforce Management at Pacific Gas and Electric Company since July 2007. In this role, Kristin manages a budget of over $58 million and oversees a team responsible for various aspects of workforce management, including capacity planning, contact center technology, and analytics. Additionally, Kristin leads customer service outreach efforts with a budget of over $12 million, focusing on community outreach and assistance for vulnerable populations. Kristin has played a key role in emergency communications through PG&E's Customer Communications Emergency Coordination Center and has held several leadership positions throughout the career at AT&T, culminating in the role of Regional Area Manager in Workforce Management. Educational qualifications include studies at California State University-Sacramento and Cosumnes River College.