Michael Peña is a seasoned professional with extensive experience in project management and operations across various sectors. Currently serving as a Principal Project Manager at Pacific Gas and Electric Company since May 2013, Michael specializes in Contact Center processes and technology, including Salesforce and Oracle CC&B, emphasizing project feasibility and strategic presentations to senior decision-makers. Additionally, Michael has contributed to academia as an Adjunct Professor at Fresno Pacific University since October 2019, focusing on business and management courses. Previous roles include Associate Director of Operations at Alorica, Program Manager in the US Air Force Reserve, and IT Project Manager positions at Decade Software Company and AT&T. Michael holds a PhD in Business Administration from Grenoble Ecole de Management and an MBA from Pepperdine Graziadio Business School, along with other notable qualifications in organizational leadership and project management.
This person is not in the org chart
This person is not in any teams
This person is not in any offices