Rob Chandler is an experienced Workforce Planning Analyst at Pacific Gas and Electric Company since October 2015, specializing in forecasting, staff planning, and budget management for a multi-site contact center with over 600 employees. Chandler holds an Alvaria Workforce Management Certification and excels in generating short-term staff requirements by analyzing various performance metrics. Prior experience includes serving as a Workforce Management Specialist at Sutter Health, where Chandler developed a workforce management strategy for a start-up shared services operation, and as a Workforce Management Supervisor at MAXIMUS, overseeing a call center with over 100 agents. Rob Chandler earned a Bachelor's degree in Geography from California State University-Sacramento and multiple associate degrees from Sierra College.
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