Steve Lacy

Steve Lacy has a 30-year work history in the automotive industry. Their most recent position was as Corporate Fixed Operations Director at Phil Long Dealerships, where they managed the fixed operations of over 550 employees and 19 departments across multiple dealership brands. Steve led the redesign and optimization of client experiences, consistently exceeding targets and driving business growth. Prior to this, they held roles such as Parts & Service Director at Phil Long Ford Of Chapel Hills and Parts & Service Director at Phil Long Hyundai of Motor City. Steve also has experience as a Quick Lane Manager and Reconditioning Manager. Steve's expertise includes overseeing operations, implementing new programs, and achieving sales objectives. Steve has consistently demonstrated a commitment to customer service and quality, resulting in high customer satisfaction ratings.

Steve Lacy's education history includes completing the Certified Service Advisor and Certified Service Manager Training at Chris Collins Inc. Steve also received Master Certifications in Parts and Service Management, Warranty Administration, and Fleet & Advisor from Ford Motor Company. Additionally, they earned a Master Certification in Parts and Service Management from Hyundai University and Kia USA. Steve also completed the World Class Inspection program at Mobile Productivity Inc., where they earned certifications in Service Advisor, Parts Advisor, and Service and Parts Management. Steve studied Business/Automotive at Pikes Peak State College, and completed virtual training in Service Advisor and Service Manager certification through Pro Talk / Jeff Cowan.