Kristina Farrell

Kristina Farrell is an experienced professional in customer experience and operations, currently serving as the Manager of CX Operations at Phillip Jeffries Ltd since March 2018. In this role, Kristina has successfully led system transitions and optimized operational workflows, achieving a 20% improvement in team productivity. Prior positions at Phillip Jeffries include Assistant Manager of Customer Experience, where Kristina focused on customer journey mapping and KPI management, and Customer Experience Team Lead, responsible for coaching a 12-member team to enhance customer satisfaction. Earlier experience includes owning a retail business, The Find Antiques & Vintage, where Kristina drove business objectives and developed customer relationships. Kristina holds a Bachelor's degree in Political Science and Government from Montclair State University.