Heri Setiawan is currently a CS Delivery Manager for Special Accounts at Philips, where they are responsible for customer satisfaction, operational efficiency, and people management. They have successfully handled over four major hospitals in Indonesia, ensuring compliance with contractual service agreements. Previously, Heri started their career at Philips as a Technical Support Specialist for CT and NM, focusing on technical support and customer service issues. They hold an Ahli Madya degree in Elektromedik from Politeknik Kesehatan Jakarta II and a Sarjana degree in Teknik Elektro from Universitas Mercubuana. Heri received multiple awards for best performance during their time at Philips from 2013 to 2015.
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