Gemma Horne

Gemma Horne is currently the EMEA Quality and Compliance Lead at PHINIA, focusing on warranty and range expansion at Shaftec Automotive. They have a background in quality management, having previously worked as the Quality & Warranty & EPS Project Lead at Shaftec Automotive Components Ltd, where they developed and implemented Quality Management Systems in line with ISO 9001 accreditation. Gemma's earlier experience includes roles such as Warranty Coordinator at Rivus Fleet Solutions and Store Manager at Blueman Automotive, showcasing a diverse skill set in quality assurance, customer service, and team management. They completed a parts and mechanical apprenticeship at Fletchers Auto Store, laying the foundation for their career in the automotive industry.