Allan Thompson is a technical resource in IT and customer support, currently exploring the technical services offered by startups in the scientific instrument field. With over 15 years of experience administering macOS, Jamf, and supporting technologies in complex environments, alongside 5 years in a DevOps IT engineering role, Allan has a strong background in enhancing customer support systems and automation processes. Notable achievements include designing a communication-centric support desk using Jira, automating OS upgrades, and reducing service tickets for macOS imaging significantly. Previously, Allan held positions at companies such as Taos, NASA Ames Research Center, AppliedMicro, and Yelp, contributing to the development and implementation of various technical solutions.
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