Carlos Osorio

Carlos Osorio has extensive experience in hotel management, with a strong focus on front office operations and guest services. Currently serving as Task Force Operations Manager at PHM Management since August 2019, Carlos has previously held positions including Front Office Manager at Walt Disney World Swan and Dolphin and Clevelander Hotel, as well as Assistant Front Office Manager roles at Shelborne Wyndham Grand and Acqualina Resort & Spa On The Beach. Additionally, Carlos held the role of Director of Guest Services at Reunion Resort and Front Office Manager at Fontainebleau Miami Beach, where responsibilities included managing large teams, handling departmental budgets, and maintaining high standards of service across various hotel operations. Carlos's tenure at Caribe Royale All-Suite Hotel & Convention Center as Assistant Director of Front Office further highlights a solid foundation in group housing management and operational oversight.