Lara Kendall

Lara Kendall is the Customer Success Manager at Phocas Software. Lara has been in this role since November 2019. Prior to that, they were an Account Manager at DeltaNet International Limited from November 2019 to April 2021. In that role, they were responsible for ensuring retention/renewal targets were met, creating new opportunities and increasing revenue with existing clients. This was achieved by creating strong working relationships with clients, ensuring that their expert knowledge of our portfolio, clients subscriptions and requirements added organisational value to their eLearning programmes. Lead generation, opportunity qualification and strong closing skills were essential. The role required a self-starting attitude with the ability of being highly organised. Dealing with clients at all levels in a confident manner and having the ability to grasp new opportunities as they were presented.

Lara Kendall has a Bachelor's degree in Business management from the University of Worcester.