Caroline Dennis

Caroline Dennis serves as the Mortgage Policy and Quality Assurance Manager at Phoenix Group since April 2023, bringing extensive experience in credit risk and policy development. Prior roles include Credit & Risk Manager at Bristol & Bath Regional Capital and Credit Risk Manager at Belmont Green Finance Limited. Caroline's career began at UK Asset Resolution Limited, where responsibilities included managing vulnerable customers and quality assurance policies, alongside previous leadership roles managing lending policy documents at Bradford & Bingley. Caroline's background also features underwriting experience at Lloyds Banking Group, highlighting a comprehensive understanding of mortgage and lending policies within the financial sector. Caroline holds a qualification from the Institute of Financial Services (CeMAP).