Craig Fleming

Craig Fleming is an experienced professional currently serving as an Annuities Oversight Analyst and Technical Consultant at Phoenix Group since August 2022. Craig has a strong background in remediation, having worked as a Remediation Consultant at Standard Life Assurance from September 2018 to August 2022 and at Standard Life Aberdeen from March 2016 to September 2018. In these roles, Craig demonstrated expertise in complex data analysis and the production of documentation for senior-level sign-off while also handling complaints and improving customer service processes. Prior experience includes positions at the Royal Bank of Scotland, where Craig excelled as an Executive Complaint Handler and Ombudsman Complaint Handler. Craig holds a BA (Hons) in Criminology & Sociology from the University of Stirling and completed a course in Financial Dispute Resolution at Queen Margaret University.