PhoenixDX
Francisco De Oliveira Neto is a seasoned professional in service design and user experience, currently serving as the Lead Service Design Consultant at PhoenixDX since July 2025, focusing on strategic research and discovery. Previous roles include Senior Service Designer Specialist at Cover-More Group and leadership positions at LX Group and PhoenixDX, where responsibilities encompassed mentoring and guiding UX teams, overseeing experience design practices, and enhancing user experiences across multiple channels. In academia, Francisco has lectured on UX at Billy Blue College of Design and the University of Sydney, cultivating the next generation of UX professionals. With a strong educational foundation in design, including degrees from multiple institutions in digital media and product design, Francisco has consistently contributed to the advancement of user experience through mentorship, strategic leadership, and innovative design solutions across various organizations, including Telstra, HCF Australia, Commonwealth Bank, and William Hill.
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PhoenixDX
PhoenixDX is an award-winning digital transformation company specialising in rapid application development leveraging the OutSystems low-code platform. We make digital transformation possible by accelerating and simplifying the process of going from idea to results, with a combination of top talent, proven processes, and the best tools in the market. We deliver systems of innovation and differentiation at a pace that solves your business problems and fast.