Phonak
Nicole Klutz is a seasoned professional in customer success and training excellence, currently serving as the Senior Manager Customer Success Training Excellence at Phonak since April 2023. Prior to this role, Nicole held various positions at Sonova Group from April 2014 to April 2023, including Senior Manager Customer Success Training Excellence, Senior Audiology Training Excellence & Development Manager, Sales Enablement Manager, Audiology & Education Manager, and Product Manager. Nicole's academic credentials include a Master of Business Administration from the University of Illinois Urbana-Champaign and a Doctorate of Audiology from Western Michigan University, complemented by a BA in Communication Sciences & Disorders from the University of Maine.
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Phonak
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Headquartered near Zurich, Switzerland, Phonak, a member of the Sonova Group, was born in 1947 from a passion and dedication to take on the most difficult hearing challenges. As the industry’s leading provider, we offer the broadest portfolio of life-changing hearing solutions. From pediatric to profound hearing loss, we remain committed to creating hearing solutions that change people’s lives to thrive socially and emotionally. We believe in changing lives and creating a world where ‘Life is on’ for everyone.