Nallappan Thangaraju is a seasoned Site Reliability Engineer with extensive experience in ensuring system uptime and delivering exceptional technical support. Currently serving at PhonePe since November 2023 and at Webscale Networks since August 2021, Nallappan has a proven track record in roles such as Senior System Engineer at Pheonixsolutions and Production System and Network Engineer at Flipkart.com. Key accomplishments include leading support teams to enhance customer satisfaction, providing DevOps support to Zivame, and implementing task automation while utilizing monitoring tools like Nagios and Cacti. Nallappan holds a degree from Dhanalakshmi Srinivasan Engineering College and has previously worked as a Linux System Administrator at Nixserv IT Solutions Pvt Ltd.