Murillo Batista

Murillo Batista is a Professor and Head of Customer Care at Intelia, with over 15 years of experience in project management, team leadership, and customer service. They have previously served as Head of Customer Success at Intelipost and as a Customer Success Manager at Mercafácil, where they built scalable processes to enhance customer experience. Murillo has a background in advertising, holding a Bachelor's degree in Communication from Universidade Positivo and a Postgraduate degree in Business Communication from Pontifícia Universidade Católica do Paraná. They are dedicated to mentoring and share their expertise with others while actively engaging in endurance sports, embodying a philosophy of continuous improvement.