PhoneWatch
Vincent Walsh is a seasoned customer operations leader with extensive experience in managing phone-based customer-facing departments. Currently serving as Customer Operations Director at PhoneWatch since March 2014, Vincent is responsible for strategy definition and overseeing all customer service areas, ensuring world-class service levels. Prior to PhoneWatch, Vincent held multiple leadership roles at eircom from February 1997 to December 2013, including Head of Consumer Call Centres and Head of Front Office, Consumer & Small Business Customer Management, managing diverse teams and various customer service channels. Vincent holds a Leaving Certificate from Tallaght Community School and furthered education at Griffith College Dublin.
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PhoneWatch
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PhoneWatch are Ireland's No.1 monitored alarm provider, with over 119,000 customers nationwide. At PhoneWatch, we respond to your burglar and smoke alarms with 15 seconds. Whether you’re at home or away, having PhoneWatch means you can relax knowing that we’ll be there to make sure everything is safe 24 hours a day, 365 days a year. We understand that everyone has serious concerns about burglars, carbon monoxide poisoning and fire in the home, at some point in their lives. So we want every home and family to be able to experience effortless and monitored protection. Protection to make sure nothing happens. We’re the biggest provider of home alarm systems in Ireland and we’ve been doing it for over 32 years. We are part of Sector Alarm, one of Europe’s leading safety providers with more than 650,000 satisfied and safe customers. Sector Alarm has been in operation for over 25 years and delivers superior alarm solutions to homeowners and businesses across Europe. Providing excellent customer service is extremely important to us and we are proud of our consistent 95% customer satisfaction rating. Sector Alarm has experienced strong growth over the years and is continuing to expand in both new and existing markets. Today, we have over 3,000 employees operating in in Norway, Sweden, Finland, Ireland, Spain, France, Italy and Portugal. Interested in working for PhoneWatch? PhoneWatch is always looking to recruit enthusiastic sales representatives for our offices nationwide. PhoneWatch creates sales people. You will experience continuous training and development opportunities. If you are looking to work in a fun environment, where hard work is recognised with career progression, incentives and rewards, PhoneWatch is the place for you. Apply by visiting the careers section of our website.