Shashank Dwivedi

Shashank Dwivedi is an accomplished professional with extensive experience in customer success, product management, and business analysis, currently serving as Associate Director of Customer Success at Photon since December 2016. Previous roles at Photon include Lead Business Analyst and Account Manager, where Shashank focused on process mapping, problem solving, and user experience design. Prior to Photon, Shashank worked as a Senior Business Analyst at InforcePRO® software and held various analyst positions at Photon Infotech. Shashank's educational background includes an MBA from the Indian Institute of Technology, Madras, and a Bachelor's degree in Computer Science from Birla Institute of Applied Sciences, Bhimtal. Shashank’s skills encompass requirements gathering, stakeholder management, project planning, and market research, highlighting a strong capability in delivering solutions that meet client needs.