Catherine Richards

Catherine Richards is an experienced professional in customer operations and management, currently serving as the Head of Contact Centre at phs Group since March 2019. Previously, Catherine held the position of Customer Operations Manager at Virgin Media from February 2012 to February 2019, where responsibilities included overseeing day-to-day customer care activities and leading multiple teams to achieve performance targets. Prior experience also includes serving as a People Relationship Manager at IBM from 2008 to 2012, managing the relationship between Virgin Media and IBM, and working on recruitment strategies. Catherine began their career at NTL Inc. as a Customer Operations Manager from 2000 to 2008 and completed education at Olchfa Comprehensive School between 1985 and 1992.