Dewayne Robinson

Dewayne Robinson is an experienced IT and management professional currently serving as a Field Support Technician at H&R Block, providing Tier 2 technical support and managing office setups for retail tax offices. In a prior role as District Manager at PICS Inventory, Dewayne implemented training initiatives that increased productivity by 15% and customer satisfaction by 25%, while also improving operational efficiency through data-driven solutions. Dewayne's experience also includes a position as a Chat Billing Agent with Spectrum, where efficiency was boosted by 20% and customer satisfaction reached 94%. With a strong educational background, including a Bachelor's degree in Information Technology from Temple University and additional certifications in Cyber Security and IT Support, Dewayne possesses a solid foundation in both technical and managerial skills.