Jeff Dahms

Jeff Dahms, PhD, currently serves as the Director of Customer Experience Research and Insights at Physicians Mutual, a position held since October 2023, where responsibilities include planning and leading customer experience strategies. Prior experience includes roles as Director of CX at First National Bank of Omaha from April 2019 to August 2023, and as an Adjunct Professor of Data Science at Bellevue University from November 2022 to July 2023, teaching foundational concepts in data science. Jeff held various leadership positions at Customer Service Profiles, Boys Town, and Oriental Trading Company, focusing on organizational learning, development, and customer service measurement. Educational qualifications include a PhD in Human Capital Analytics from Bellevue University, a Master’s degree in Curriculum and Instruction from Peru State College, and a Bachelor’s degree in Education from the University of Nebraska-Lincoln.