Pia
Assuero Mota is a skilled software developer with extensive experience in various technical roles, currently employed at Pia since June 2023, focusing on requirements analysis and systems design. Previously, Assuero worked as a Full Stack Developer at Litoraneus UV and as a Junior IT Systems Analyst, where responsibilities included software development and creating customized user permissions. Assuero also served as a Teaching Assistant at Grau Técnico, supporting students in practical lessons related to system development. Prior experience includes data analytics and database administration at CHESF, alongside administrative roles requiring proficiency in Excel and various database systems. Initial technical experience was gained as an IT Support Technician at Grupo Marista. Assuero holds multiple degrees in technology and software engineering, enhancing capabilities in full-stack programming and systems management.
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Pia
At Pia, our mission is clear: to empower MSPs and IT service desks to revolutionize their operations through the power of hyperautomation. Introducing Pia aiDesk, a globally patented AI-led automation platform that seamlessly integrates with your existing IT service management tools. By streamlining processes, freeing up resources, and enhancing operational efficiencies, Pia aiDesk paves the way for transformation. Leveraging cutting-edge hyperautomation technologies such as artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot, Pia aiDesk excels at analyzing, routing, and executing repetitive tasks. Whether it's user onboarding and termination, mailbox and group management, password resets, or active administration changes, Pia aiDesk empowers you to streamline processes and drive productivity. Experience the benefits of Pia aiDesk firsthand with 8x faster ticket resolution, over 400% improvement in ticket closure rates, and more than 50% workload absorption. This translates into reduced business costs, improved service time for clients, consistent service delivery, increased employee satisfaction, and the ability to focus on revenue-generating activities. Discover the transformative capabilities of Pia aiDesk by booking a demo today!