Shahn Hossain (Bit

Shahn Hossain is an experienced professional with a background in IT management. Currently working as the IT Operations and Project Delivery Manager at PICA Group, Shahn has a track record of successfully leading IT teams, managing operations, and overseeing project lifecycles. With a Master's degree in IT Management from the University of Wollongong, Shahn also has experience in restructuring IT Service Desks, analyzing financial markets as a Director at InfoMode Pty Ltd, and leading service desk teams at Cubic Corporation and WDS, A Xerox Company. Shahn's expertise lies in driving innovation, implementing ITIL processes, and providing strong leadership to ensure successful implementation of best practices.