Acs Karen Jefferson-Walker

Karen Jefferson-Walker, ACS, has a robust background in customer service and case management, currently serving as a Customer Service Representative at Piedmont Community Health Plan since January 2017, where a commitment to customer satisfaction is paramount. Prior experience includes a tenure at Genworth from June 2009 to March 2016, where multiple roles were held, including Senior Case Manager, Quality Coordinator, and various support and leadership positions. With a Data Entry Diploma from Phillips Business College and a solid educational foundation from E.C. Glass High School, Karen possesses excellent time management and prioritization skills, complemented by a focus on quality assurance and coaching in previous roles.