Tatiana Z.

Tatiana Z. is a Customer Education Specialist at Pigment, responsible for managing over 20 learning solutions using ADDIE and SAM methodologies to enhance user proficiency and reduce product-related support tickets. Tatiana has pioneered a data-driven learning strategy that led to an 8x increase in course enrollments and improved Monthly Active Users among new customers. This professional has transformed the onboarding experience by integrating strategic learning interventions into the product interface, improving adoption rates and product satisfaction. Previously, Tatiana served as a Product Education Intern at Pigment, where self-paced courses and branded templates contributed to a 30% increase in learner retention. Additionally, Tatiana has experience as an Instructor and E-learning Developer at Your Language Club and as an EdTech Research Specialist for the Russian Ministry of Education, highlighting a strong background in digital education and training development. Tatiana holds a Master’s degree in Smart EdTech from Université Côte d'Azur and diverse educational credentials from IAE Montpellier and ITMO University.