James W. Heffernan

James W. Heffernan has extensive experience in the insurance claims industry, currently serving as a Senior Claims Representative at Pilgrim Insurance since January 2020, where responsibilities include adjusting commercial and personal injury automobile claims. Previously, James worked as a Team Manager at Arbella Insurance Group, overseeing a team of claim adjusters in New England from November 2017 to November 2019. Prior to that role, James held a management position at Encompass Insurance Company, leading multiple adjusters across 10 states for casualty claims from January 2000 to August 2017. James began a career in insurance at CNA Insurance Company as a Claims Supervisor and Senior Claims Representative from September 1989 to January 2000, managing personal lines adjusters and handling various types of claims. James W. Heffernan holds a Bachelor's degree from Northeastern University.