Pilgrim Insurance
James W. Heffernan has extensive experience in the insurance claims industry, currently serving as a Senior Claims Representative at Pilgrim Insurance since January 2020, where responsibilities include adjusting commercial and personal injury automobile claims. Previously, James worked as a Team Manager at Arbella Insurance Group, overseeing a team of claim adjusters in New England from November 2017 to November 2019. Prior to that role, James held a management position at Encompass Insurance Company, leading multiple adjusters across 10 states for casualty claims from January 2000 to August 2017. James began a career in insurance at CNA Insurance Company as a Claims Supervisor and Senior Claims Representative from September 1989 to January 2000, managing personal lines adjusters and handling various types of claims. James W. Heffernan holds a Bachelor's degree from Northeastern University.
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Pilgrim Insurance
Founded in 1987, Pilgrim provides third-party management and operational services to property and casualty insurers, alternative market risk financing facilities, and self-insureds. We handle risks in the voluntary, residual and alternative markets. We are transportation insurance specialists, supporting most personal and commercial automobile and trucking exposures, as well as ancillary general liability exposures. Our expertise includes trucking, taxis, limousines, car service, busses, towing, haulers, car dealerships, and a host of other automobile classes. Pilgrim provides “turn-key” comprehensive program management and unbundled insurance operational and management services for the property and casualty industry. Our business model allows you to define the service level and performance standards and our flexibility lets you select the level of support you require. At Pilgrim, we are different from most insurance business outsourcers because we are insurance professionals and understand your business. - We offer a powerful combination of skills to cost-effectively serve you and your customers. - As business process experts, we provide advice, analysis and operational support to help maximize your profitability. - You define the requirements and we deliver a cost-effective business process solution.