Tatyana Der Agopian

Líder De Customer Success Manager at Pin People

Tatyana Der Agopian has a diverse work experience. Tatyana is currently working as an Account Manager at Pin People since March 2022. In this role, they are responsible for defining the best EX (Employee Experience) strategy for clients in their portfolio. Tatyana manages the entire survey lifecycle, from onboarding and design to data analysis, ensuring that the solution generates value for each client.

Before joining Pin People, Tatyana worked at Burger King do Brasil. From January 2019 to April 2021, they served as a Coordinator of Operation Quality, where they were responsible for ensuring quality standards in operations. Prior to that, they worked as an Operational Quality Analyst from September 2017 to December 2018.

Tatyana also gained experience at The Janssen Pharmaceutical Companies of Johnson & Johnson. As an intern in Finance and Marketing Control from January 2015 to January 2017, they provided financial support to business units during planning cycles and long-term projections. Tatyana also assisted in expense projections for marketing, medical education, and clinical research.

Overall, Tatyana's work experience demonstrates their expertise in account management, quality control, and financial analysis.

Tatyana Der Agopian's education history includes a Master of Business Administration (MBA) in Organizational Happiness from ISEC - Instituto Superior de Educação e Ciências, which they completed in the year 2021. Prior to that, they attended Centro Universitário do Instituto Mauá de Tecnologia from 2012 to 2016, where they pursued a degree in Engenharia de Alimentos (Food Engineering).

In addition to their formal education, Tatyana has obtained several certifications. In February 2022, they received a Lean Six Sigma Yellow Belt Certification from FM2S Educação e Consultoria. Tatyana also obtained an Analista Comportamental certification from Instituto Brasileiro de Coaching - IBC in June 2021, and a Professional and Self Coaching certification from the same institution in August 2020. Tatyana further obtained a certification in Inteligência Emocional (Emotional Intelligence) from Escola Conquer in April 2020.

Lastly, in 2014, Tatyana participated in the 14º Congresso Nacional de Iniciação Científica CONIC-SEMESP, organized by Semesp. No specific month is provided for this event.

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Timeline

  • Líder De Customer Success Manager

    April 1, 2023 - present

  • Account Manager

    March, 2022