William Bruce, Jr. is an accomplished customer success manager with extensive experience in optimizing customer interactions and driving measurable business outcomes across various industries. Currently serving as Principal Customer Success Manager at Pindrop since May 2025, William previously held senior roles at Talkdesk, where responsibilities included managing significant enterprise and mid-market accounts, leading a team of customer success managers, and achieving outstanding net retention rates. William's earlier experience includes positions at WeWork, FirstFuel Software, and Safeway, demonstrating a consistent track record of account growth, customer retention, and operational efficiency. William holds a Bachelor of Science degree in Environmental Studies with a concentration in Energy from San José State University.
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