Iris Munshi is an experienced professional with a strong background in technical support and customer experience management. Currently serving as Associate Director at Pine Labs since January 2019, Iris oversees a 24/7 team of Tech Support Specialists, manages support for global customers, and drives process optimization through collaboration with cross-functional teams. Prior experience includes roles as Support Delivery Manager at Qlik, where Iris implemented seamless support models, and Director of Customer Excellence at MoveInSync, focusing on service delivery strategies. Additional roles at ServiceMax, enStage, Sasken Communication Technologies, and Tata Telecom Ltd. have further shaped expertise in team management, customer satisfaction, and technical operations. Iris holds an Executive Senior Management Program degree from the Indian Institute of Management Ahmedabad and a B.Sc. in Biochemistry from Gujarat University.
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