Michael M.

Michael M. has extensive experience in technical support and customer service, currently serving as the Regional Technical Support Manager for EMEA at Ping Identity since October 2017. This role follows a progression from Technical Support Engineer to Senior Technical Support Engineer and then to Team Lead. Prior to joining Ping Identity, Michael worked at Vibrant Partnerships as Business Support, where responsibilities included research, analysis, and CRM management. Earlier experience includes a role as Telephone Supervisor at Addison Lee, where Michael excelled in customer service under pressure, as well as agency work during major events with Michael Wisher and Associates Ltd. Michael began their career as a Sales Assistant at Next Group PLC. Educational achievements include a Bachelor of Science in Information Technology Management for Business from Loughborough University.