Susanti Sahrina Putri

Susanti Sahrina Putri is a skilled professional in customer experience strategy and analysis, currently serving as a CX Strategy and Analyst at Pinhome since April 2022. In this role, Susanti provides actionable recommendations to the product team and analyzes CX initiatives to enhance performance. Previously, Susanti held positions in vendor management operations and as a customer experience supervisor, successfully managing business process improvements and supervising telesales and telegeneralist agents. Susanti's experience also includes a customer experience role at Ruangguru, where customer support operations were managed across various platforms, contributing to significant increases in customer satisfaction. Early career experience in public relations at Polresta Yogyakarta involved media engagement and community relations. Susanti holds an Associate's degree in English Language and Literature from Universitas Gadjah Mada.