Pinnacle Quality Insight
Anna Harman has extensive experience in office management and administrative support, currently serving as Office Manager at Pinnacle Quality Insight since June 2003. Prior to this role, Anna worked as a Receptionist/Office Manager for Dr. Gerald R. Berg DDS from February 2000 to December 2003, where responsibilities included providing secretarial services, scheduling appointments, and maintaining confidential client files. Educational background includes studies at Brigham Young University and Salt Lake Community College.
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Pinnacle Quality Insight
Pinnacle Quality Insight was recently acquired by HCP. Pinnacle Quality Insight is a leader in employee retention and customer satisfaction for senior care and senior living. Through surveys and software, it helps providers understand their customers’ and employees’ experiences. HCP leads the post-acute care industry in experience management, training, and reputation management, empowering providers to attract and retain employees during workforce shortages and improve care outcomes. HCP also conducts the annual Benchmarking Report, the most comprehensive survey of providers in North America.