Linda Silver

Linda Silver, MS has a diverse work experience spanning across multiple industries. Linda started their career at Comstor as a Commodities Category Manager, where they successfully optimized purchasing and materials management, resulting in reduced costs and improved operational efficiency. Linda then moved on to Sun Microsystems as a Service Product Manager, where they developed and launched new service solutions, identified opportunity gaps in customer relationships, and established a customer loyalty program that generated new revenue and increased customer satisfaction.

At U.S. Cable, Linda served as a Customer Service Lead and Call Center Manager, where they cultivated a high-performing team, enhanced productivity and performance, and implemented improvement initiatives to streamline customer service processes.

Most recently, Linda worked at Pinnacol Assurance as a Customer Service Representative and later as a Customer Experience Representative. In these roles, they focused on building customer relationships, resolving customer issues, supporting underwriters, introducing value-added services, and navigating portal technology and processes. Linda actively collaborated with cross-functional teams to continuously improve the customer experience.

Throughout their career, Linda has consistently demonstrated their ability to adapt their knowledge and experience to provide outstanding personalized service, establish trust with customers, and drive customer satisfaction.

Linda Silver, MS, has a solid educational background with a focus on healthcare leadership. Linda obtained their Master of Science degree in Healthcare Leadership from the University of Denver, where they studied from 2014 to 2017. Prior to that, Linda pursued a Master of Special Studies degree in Applied Communications from the same university. Linda also holds a Bachelor of Science degree in Business Administration with a specialization in Marketing Management from Merrimack College.

In addition to their academic accomplishments, Linda has obtained various certifications that enhance their professional skills. Linda is a Certified Scrum Product Owner (CSPO) and a Certified ScrumMaster (CSM) through the Scrum Alliance. Linda has also completed Graduate Project Management Courses at the University of Wisconsin-Madison and has received Lean Certification from Denver Health. Furthermore, they have undergone Lean Principles Training at the Denver Health Lean Academy and obtained a Project Management Certification from Colorado State University. Collectively, these certifications showcase Linda's dedication to continuous improvement and their desire to excel in their field.