Raheem Bedair

Raheem Bedair is a Customer Lifecycle Manager at Pipedrive, where responsibilities include enhancing the customer journey within a leading SaaS company. Previously, Raheem served as a Senior Customer Experience Manager at GetYourGuide, overseeing quality and training functions across multiple BPOs and implementing performance improvement methods. Raheem's experience also includes a role as Senior Customer Experience Manager for MENA & UKI at Uber, leading process improvement initiatives and managing customer operations. Additionally, Raheem held various positions at Vodafone, including Operations Manager, Customer Experience Manager, Quality Manager, and Quality Coach, focusing on performance metrics, training, and quality assurance. Raheem holds multiple MicroMasters in Business Leadership and Project Management and a Bachelor's degree in Hotel/Motel Administration/Management.