Edwin Solorzano

Edwin Solorzano is an experienced operations and support management professional with a strong background in customer service and vendor management. Currently serving as Manager T2 Support at Placer.ai, Edwin is responsible for managing contractor relationships and optimizing performance while aligning customer experience processes with business objectives. Previously, as Sr Manager of T&S Enablement and Outsourcing at Etsy, Edwin led global vendor operations for a network of over 300 agents, overseeing a substantial budget to ensure quality support for users. Notable past roles include Operations Manager at Wayfair, Operations Leader at Wells Fargo, and Regional Manager for Latin America at Netflix, where Edwin implemented strategies for workforce efficiency and customer satisfaction across various service environments. Educational credentials include a GED in Business Administration from Los Angeles City College and an Associate's degree in Business Administration from Liceo CSS.