Pamela Palma Mendoza

Pamela Palma Mendoza is an experienced Operations Support Analyst at Placer.ai since May 2023, focusing on geolocation data and traffic insights while addressing queries from CSMs, AEs, stakeholders, and CXs. Previously, Pamela worked as a Customer Happiness Analyst at Ontop, providing resolutions to global platform concerns and enhancing user experience, and served as a Bilingual Coordinator at Mayfair Real Estate Investments & Management, managing inspection scheduling and property issues. In prior roles at FREENOW, Pamela held the position of Regional CX CC Elite Agent, assisting users through diverse channels and managing emergency situations, and conducted a CX Process Analyst Internship, which involved creating efficient processes for new transportation services across multiple international markets. Pamela also has experience as a Bilingual Customer Experience Specialist at Konecta, aiding passengers in critical situations related to flight changes. Pamela's educational background includes studies at Universidad de San Martín de Porres and various language institutions, culminating in a First Certificate in English from the University of Cambridge.