Zack Sheppard is a seasoned technical support engineer with extensive experience in community management and customer support. Currently employed at Plaid since August 2019, Zack has previously held significant roles at organizations such as Brooklyn Museum, where Zack led a website redesign and an image matching project, and TechStars, providing mentorship on community management strategies. Other notable positions include community management at Kickstarter and Pinterest, where Zack improved customer support processes, and a senior community manager role at Flickr, overseeing an international team. Zack has foundational experience in technical writing at IGT and has operated a successful e-commerce store, greatstrings.com. Educational qualifications include a B.A. in English Literature and Anthropology from the University of Nevada, Reno, and further training from The Flatiron School.
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