Dustin Cuaresma

Dustin Cuaresma is an experienced support and customer success professional with a strong background in engineering and operations. Currently serving as a Founding Support Engineer at Plain, Dustin previously held roles such as Technical Support Engineer at Lattice and Senior Customer Success Engineer at MadKudu, a predictive lead scoring platform for B2B SaaS companies. With prior experience at Udemy, Flight CX, and Figma, Dustin has demonstrated the ability to develop scalable support operations and lead teams effectively, achieving significant improvements in customer satisfaction and operational efficiency. Dustin also has a history of building customer experience analytics functions and implementing self-service solutions, contributing to enhanced performance across various organizations. Dustin holds a Bachelor's Degree in Business Administration and Management from San Francisco State University.