Rick Francis

Rick Francis has a diverse work experience spanning over 15 years. Their most recent position was as the Director of Support Services at Planar, where they managed the Customer Escalations Team and oversaw service and technical escalations for the SE Region of the US. Prior to that, they held roles such as Lead Customer Escalations Manager and Customer Escalations Manager at the same company. Rick also has experience as a Technical Specialist 2 at Planar.

Before joining Planar, Rick worked as an Account Manager at CTS LanguageLink, where they focused on building relationships with existing customers and generating sales. Rick also worked as a Designer II/Developer at CTS LanguageLink, where they localized documents and performed layout and graphics design.

Rick has prior experience in customer support, pre-press, and production as a Customer Support, Pre-Press, and Production Specialist at Cedar House Media. Rick also worked as a Desktop Publishing Specialist/Localization Contractor, where they worked on projects for non-profits and designed templates for document localization into multiple languages.

Additionally, Rick has experience in ministry roles such as Interim Minister of CE and Discipleship at First Baptist Church of Portland, Youth Pastor at Wasilla Bible Church, and Children's Pastor at Greater Portland Bible Church. Rick has demonstrated leadership and organizational skills in these roles, overseeing programs, recruiting volunteers, and providing support to students and leaders.

Rick's early career includes roles as a Technical and Customer Support Specialist at Stream Global Services and a Technical Support Specialist at Affiliated Computer Systems, where they provided technical support for Apple hardware, software, and applications.

Overall, Rick's work experience showcases a strong customer service focus, leadership abilities, and technical expertise.

Rick Francis earned a Master of Arts degree in Pastoral Studies from Multnomah University, where they studied from 2004 to 2006. Prior to that, they attended Portland Community College from 1994 to 1996, where they obtained a Certificate in Technical Writing.