Phil Cannon

Phil Cannon is an experienced professional in customer care and claims management with a strong track record in improving customer satisfaction and operational efficiency. As Senior Director of Customer Care at Planes Companies since May 2015, Phil led a team that restored customer satisfaction scores to over 90% and received the 2022 Customer Excellence award from United Van Lines. Previous roles include Director of Claims, where performance metrics were established to enhance adjuster efficiency and reduce costs, and Claims Adjuster, known for closing significantly more claims than peers. Phil's career also includes positions at Sysco as a Marketing Associate, focusing on cost analysis and operations, and at Dell as an Inside Sales Representative. Phil holds a Bachelor’s degree in Marketing from the University of Southern Indiana.